This last trip I had to ask the customer service people why do I have status?! Twice!
In the priority line you would think that when a position opened up you would get called first. I mean, the Elite members direct hundreds of thousands of dollars to the company. There are two reasons I direct my purchases to a single provider:
- Free upgrades
- Getting to the front of the line
OK, I know I sound like a whiner and I should be patient. But I'm not! I lived up to my end of the bargain by being loyal and the airline and car rental company are benefiting from my loyalty. I take about 24 business trips a year. If we can assume that is $500 per trip for airlines and $250 for rental cars I spend about $18,000 per year. It's probably higher since prices are rising. If I have customers spending more than $10,000 when their average purchase is $500 or less I would treat them very special.
Alright, I am done being a whiner. . .on my blog. I'll continue to kvetch when I don't get my privileges.
