You may think that a ticket or reservation is the same no matter where you buy them. Not necessarily so. You don't get the same customer service when you buy through a discount travel service. If everything goes well with your travel schedule you'll be laughing! (I learned that colloquialism on a recent trip to Vancouver, BC and I love it. BTW, it means "you will be happy about your decision.") It's when issues arise that you see the real difference.
You may recall I use an app to help me on my Delta flights. On my most recent trip to NY I bought my tickets through Expedia.com and thought I got my seats and everything settled. Turns out, I requested seats but wasn't assigned them for my first flight. This didn't allow me to get my boarding passes on my iPhone. As a frequent flier with Delta I assume I get a slightly higher level of service than a recreational flier, which means I get to select my seats when I purchase my ticket. When I buy through Delta Airlines that is absolutely true but Expedia does not recognize me as a frequently flier, so they treat me like I'm in the song "Message in a Bottle" by the Police. Now, this did not ruin my trip. In fact, the total inconvenience amounted to getting a paper ticket when I checked my bag at the counter and then getting my seat assignment at the terminal gate. Total time wasted in this situation was approximately 90 seconds.
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